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Virtual Assistant · ALX Certified 2025

Blessing Joseph Edet

Virtual Assistant · Akwa Ibom, Nigeria

"I value intentional ownership. I also take responsibility for completing tasks and delivering results that make a real difference."
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2+Years Experience
98%Data Accuracy
85%First-Contact Resolution
15+Tools Mastered
📍Akwa Ibom, Nigeria · WAT (UTC+1)
✉️blessingjedet@gmail.com
🎓ALX Certified VA · 2025
🕐Open to short & long-term projects

About Me

Intentional. Reliable. Results-Driven.

I am Blessing Joseph Edet, a virtual assistant who believes that great support is about more than ticking tasks off a list. It's about thinking ahead, owning outcomes, and showing up every day as a dependable partner in your business.

I bring a proactive mindset to every client relationship; this means managing a packed inbox, building business systems from scratch, keeping a project on track, or making sure your content reaches and converts your audience.

With 2+ years of experience in data entry, customer support, and SEO content writing, plus hands-on expertise in building complete VA systems including Gmail management, Notion workspaces, Trello boards, SOP documentation, lead tracking, and professional reporting, I bring a well-rounded, practical skill set to every engagement.

"I take full responsibility for outcomes, which includes the tasks I will be handed."

Education & Certification

🎓
Certified Virtual Assistant
ALX Programs · June 2025
🏛️
BSc. Surveying
University of Uyo, Nigeria · 2017–2020

Core Values

01
Intentional ownership
I take full responsibility for outcomes, not just the tasks I was handed.
02
Proactive thinking
I anticipate needs and flag potential issues before they become problems.
03
Clear communication
You'll always know what I'm working on — no guessing, no chasing.
04
Systems thinking
I build processes and documentation that protect your business long term.

Work History

Professional Experience

Data Entry & Customer Support Assistant Jan 2023 – Present
Mabara E-Market · Remote
  • Processed and updated 100+ customer orders daily with 98% accuracy using internal data management systems.
  • Managed customer inquiries across email and chat platforms, resolving over 85% of issues on first contact.
  • Reviewed and updated product catalogue listings, improving accuracy and enhancing the overall shopping experience.
  • Collaborated with logistics partners to streamline order fulfilment, reducing average delivery time by 20%.
  • Contributed to a 12% increase in sales through consistent, high-quality customer support and proactive communication.
  • Implemented feedback mechanisms that drove a 15% improvement in customer satisfaction scores.
  • Maintained inventory records and assisted in monthly stock reconciliation tasks.
Content Writer — Senior Jan 2021 – Jan 2022
Blawdigital · Remote
  • Produced SEO-optimised blog posts, social media content, and newsletters that expanded audience reach and engagement.
  • Applied on-page SEO strategies that improved search engine rankings for key brand pages.
  • Streamlined the content development process, reducing average turnaround time by 30%.
  • Mentored junior writers and supported onboarding of new content team members.
Freelance Content Writer May 2021 – Nov 2021
Seal World · Contract
  • Researched and wrote SEO-driven blog posts and articles tailored to client goals and target audiences.
  • Increased website traffic and engagement by 20% through high-quality, keyword-optimised content.
  • Maintained an editorial calendar to ensure timely publication and client satisfaction across all deliverables.

What I Offer

Services

Comprehensive virtual assistant support designed to give you back your time and keep your business running smoothly.

📬
Email & Calendar Management
Inbox triage, reply drafting, meeting scheduling, and keeping your calendar organised and conflict-free.
📋
SOP Creation & Documentation
Step-by-step standard operating procedures that ensure consistency and quality across all business operations.
🔍
Research & Reporting
Thorough research reports, competitor analysis, lead generation lists, and data compiled into actionable formats.
📱
Social Media Management
Content scheduling, engagement monitoring, caption writing, and branded graphic creation using Canva.
📊
Spreadsheet & Data Management
Lead trackers, data entry, Excel formulas, invoicing systems, and monthly reporting in Google Sheets or MS Excel.
📄
Document Creation
Polished Word documents, reports, branded templates, and weekly VA reports — professionally formatted.
🗂️
Project Management
Task tracking, deadline coordination, and workflow management via Notion, Trello, and Asana.
💬
Customer Support
Professional email and chat-based communication, issue resolution, and relationship management.
✍️
SEO Content Writing
Keyword-optimised blog posts, articles, and web copy that drives organic traffic and converts readers.

Tech Stack

Tools & Technology

15+ tools mastered across communication, productivity, design, project management, and finance.

Communication & Productivity
Gmail Google Calendar Calendly Zoom Slack
Documents & Design
Microsoft Word Microsoft Excel Google Docs Google Sheets Canva
Project Management
Notion Trello Asana
Finance & Research
QuickBooks (Basic) ChatGPT SEO Tools AI Productivity

Proven Impact

Key Achievements

98%
Order accuracy maintained across 1,000+ monthly customer orders at Mabara E-Market
85%
First-contact resolution rate — majority of customer issues resolved without escalation
+12%
Sales increase contributed to through responsive support and proactive communication
20%
Reduction in delivery time by streamlining logistics coordination with fulfilment partners
30%
Faster content turnaround achieved by redesigning writing workflows at Blawdigital
+20%
Website traffic growth from SEO-optimised content delivered at Seal World
5
Detailed SOPs built covering email, social media, calendar, onboarding and reporting
65%
Estimated response time reduction through Inbox Zero system design

What Clients Say

Testimonials

Real feedback from people I have worked with.

"

Blessing handles our data entry and customer order management with exceptional accuracy and professionalism. She processes customer orders from our message box into our tracking sheet daily, ensuring nothing is missed, and every customer is responded to promptly. Her attention to detail and reliability have made a real difference to how smoothly our operations run. I would highly recommend her to any business owner looking for a dependable virtual assistant.

DO
Desmond Okafor
CEO · Mabara E-Market
★★★★★

More testimonials coming soon as I complete additional client engagements.

Portfolio

Work Samples

Real deliverables built to professional standards — the same quality of work I bring to every client engagement.

📧New
Email Management
Gmail Inbox Management System
Built a complete inbox management system including 8 colour-coded labels, 3 automated filters, 3 canned response templates, and a daily Inbox Zero routine — designed to save a client 30–60 minutes every day.
▶ Watch Walkthrough
🗂️New
Project Management
Notion Client Workspace
Designed a full mock client workspace in Notion for a life coaching business — includes task management, client notes, SOPs, weekly schedule, important links, and standard operating procedures.
▶ Watch Walkthrough View in Notion
📋Featured
SOP Documentation
SOP Manual — Sarah Mitchell Coaching
Created a professional 6-section Standard Operating Procedures Manual in MS Word covering email management, social media scheduling, calendar management, client onboarding, and weekly reporting.
▶ Watch Walkthrough 📄 View Document
📊Featured
Data Management
Lead Tracker — MS Excel
Built a 4-sheet Excel workbook including a lead tracker with 10 prospects, client database, monthly summary with conversion metrics, and a follow-up schedule — complete with formulas and conditional formatting.
▶ Watch Walkthrough 📊 View Spreadsheet
🔍New
Research & Reporting
Podcast Research Report
Researched and compiled a 10-podcast opportunity report for a life coaching brand — including audience size, contact methods, priority ratings, tailored pitch angles, and a ready-to-use pitch email template.
▶ Watch Walkthrough 📄 View Report
📝New
Reporting
Weekly VA Report Template
Designed a professional weekly VA report in MS Word with table of contents, week-at-a-glance metrics table, completed tasks, pending items, upcoming schedule, issues and recommendations, and a key metrics summary.
📄 View Report
🎨
Social Media
Branded Canva Graphics
Created a set of 3 branded Instagram posts and 1 Pinterest graphic for a life coaching brand — using a consistent brand kit (Sage Green, Cream White, Warm Taupe) with Playfair Display and Lato typography.
View Graphics
🛒
Data Entry
E-Commerce Product Catalogue Audit
Conducted a comprehensive product listing review and update for Mabara E-Market — correcting inaccuracies, standardising formats, and filling in missing fields across hundreds of SKUs.
Live Client Work

Get In Touch

Let's Work Together

Ready to delegate and get your time back? I'm available for short-term projects and ongoing virtual support. I respond promptly and make onboarding as easy as possible.

✉️
📞
Phone
+234 802 234 9808
📍
Location
Akwa Ibom, Nigeria · Remote Only
🌐
Language
English — Fluent
🕐
Time Zone
WAT (UTC+1) — flexible overlap with US/UK/EU

Ready to get started?

Book a free 30-minute discovery call, send a task request directly, or email me. I'll get back to you within 24 hours.

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